Learning Paths International Blog
How to Get Your Employees Up-to-Speed in Record Time
Sep
09.
Comments Off on Creating & Implementing Learning Paths Webinar
Category: Learning Paths

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Date: Wednesday, September 17th

Time: 10:00 to 11:00 am Central Time

Presenter: Steve Rosenbaum, President Learning Paths International

Registration: Learningpaths.com

 

Learning Paths is the fastest and most effective way to reduce time to performance. Hundreds of companies in more than eight countries have used the Learning Paths approach for onboarding new employees, improving performance of current employees as well as leadership development.

 

This webinar is presented by Steve Rosenbaum, the author of the book Learning Paths: Increase profits by reducing the time it takes to get employees up-to-speed (Pfeiffer and ASTD Press).  In this webinar, you will how Learning Paths initiatives lead to speeding up design and development, improving measurability and overall results.

 

In this webinar learn about:

 

  • How to define and measure proficiency
  • Map, improve and accelerate the learning process
  • Transform the way your organization looks at training

 

To Register Go To:  Learningpaths.com

 


Tags: learning, learning paths, performance, proficiency, time to performance, webinar
Dec
29.
Comments Off on What’s the value of paper and pencil tests?
Category: Instructional Design


Some people do well on a test and poorly on the job while others do poorly on a test and out perform others on the job. It may be that we are testing knowledge and not testing performance. I often think we use multiple choice, true and false, fill in the blanks and matching questions because they are easy to score especially for a large group. These types of question is built into a lot of Elearning.  It often matches up with a series of PowerPoint slides.

Along with this, there is always the question about what is a passing score.  Is it 70%, 80%, 90%?  I’d ask the question a little different way. What percentage of what your testing isn’t important to get right?  When a customer calls with a question and they get someone who got 85% right on the test, what happens?  Is it okay to give the customer a wrong answer 15% of the time.  Hopefully customers will only call about the 85%.


Tags: learning, learning paths, percentages, questions, testing, training
Dec
27.
Comments Off on Is Speed a Good Measure of Learning?
Category: Learning Principles

As learners become more proficient and more confident they will pick-up speed. In this short video, you will see a high performer. He’s moving quickly but he’s not rushing. You also see that speeding up doesn’t mean making more errors. Proficiency really means speed and accuracy.

Speed should be part of your measurement scheme for training as well as how you design and use practice. The question is how to you build in both speed and accuracy? Let’s take a couple of examples. First, if you looked at two assemblers on a production line. The first is assembling 5 parts per hour and another is assembling 8 parts per hour. Both have less than a 1% error rate. So what’s the difference? The faster assembler:

  • Gets everything organized and laid out before starting.
  • Follows a disciplined best practice process
  • Maintains a clean and organized work area
  • Knows what to do when there is a problem
  • Does things right the first time

Second, let’s look at two agents in a call center.  One has an average handle time of 5:15 and the other 3:45. Assuming they have similar customer satisfaction scores, here’s what the faster agent might be doing:

  • Speaking in a confident and fluid manner
  • Asking good questions and listening before taking action
  • Navigating to the right screen in the most efficient manner
  • Using all shortcut keystrokes
  • Knowing when to escalate a call or get help

Once you know what makes one person faster than another, you can measure it and begin to work on it in training. Often the key to speed is getting enough practice repetition. Try pouring a liquid from one paper cup to another.  The first time is slow with a lot of spilling. After 100 tries, it’s faster and more accurate.

Speed is one of those observable things that indicate a higher level of skill.  If someone is fast and still makes a lot of errors, it’s a sign that more training and practice is needed.  The same with someone who is slow but accurate.

Join us for more discussion on Learning in the Linkedin Learning Paths group. http://www.linkedin.com/groups/Learning-Paths-713007?gid=713007&trk=hb_side_g

 


Tags: assembler, call center, learning, learning paths, proficiency, speed, training
Dec
17.
Comments Off on Learning Path Certification Workshop – January 11 & 12 – Minneapolis
Category: Certification

Overview

This 2-Day Workshop is designed for organizations that want to train their staffs on how to lead Learning Paths projects. In this session, participants learn how to build Proficiency Definitions and Learning Paths for all of their major job functions. This Workshop is also for organizations who are already working on Learning Paths initiatives that want to train more Learning Paths Project Leaders and take advantage of the latest Learning Paths technology and materials.

Objectives

This Workshop covers how to set up and run a Learning Paths initiative and be ready to start a Learning Path project when participants return to work. As a result of this Workshop, participants will be able to:

  • Present the business case for Learning Paths
  • Form Learning Paths teams and recruit a project champion
  • Use all of the Learning Paths tools and templates
  • Develop a project plan and schedule
  • Build a proficiency definition and measure time to proficiency
  • Map a consolidated Learning Path
  • Find quick hits that reduce time, waste and variability at a minimal cos
  • Structure a Learning Path so it fits how people really learn
  • Create an implementation plan to launch a new and upgraded Learning Path
  • Measure and report results to management

What’s Included

This Workshop includes templates for creating all the documents and reports needed for a successful Learning Paths project. We encourage participants to bring their laptops to the Workshop so they can work with these tools and templates to begin to build their own proficiency definition and Learning Path.

Location

Even though this session is Minneapolis in January, we will be right near Mall of America so there is no need to go outside.  We will be at the Crowne Plaza Airport Hotel which has free shuttle service to the airport and the mall.

For more information

Click to Register

 


Tags: Certification, learning, learning paths, learning paths certification, workshop
Nov
19.
Comments Off on Challenges of Training in China
Category: Learning Paths

There are a lot of companies that are planning to do training in China including bringing their content and traning to their Chinese operations.  I had an opportunity to discuss this issue with Jeff Chai of Learning Paths China.  Here’s what he thought was important.

From business and strategic perspectives:

1. Aligning training to business priority

  • China businesses may have very different management priorities than those in matured markets.  Those challenges could vary from industry to industry and company to company depending on
  • Development stage (whether it is in the process of localizing production, expanding global sourcing, tapping local market, setting up R&D center, developing wider distribution network, or doing M&A…),
  • Business structure (solely owned, JV, or representative office through distributors,etc.

2. Leader Sponsorship

  • Poorly developed leadership pipeline and lack of fully competent top management are not uncommon
  • HQ’s high, sometimes unrealistic, expectation on business growth puts pressure on local business leaders and pushes them act short-term to survive tomorrow, rather pay attention to business sustainability and employee development

3. Communication

  • Often it is not easy to clearly explain and convince leadership of training needs and compelling them to act.

Implementation challenges:

4. Standardization vs customization:

  • Arguments from HQ: local country shall follow HQ standard process, contents and system; it is a way to manage the global business and ensure the ‘one company’ culture;
  • Arguments from China: different market situation; different development and sophistication level of management practice and staff skill; language and cultural difference issue;

5. Language and cultural factors

  • Not every staff is fluent in English, for some training participants materials and delivery needs to be in Mandarin
  • Need to take into consideration of cultural factors when develop and deliver the training, so that staff would find the training realistic when they apply it in the workplace

6. Local training support

  • Lack of training professionals competent in ISD, project management, change and other skills means well-designed training program may not get the same level of in-house support

7. Follow up and coaching:

  • Lack of qualified coach and coaching culture
  • Connection with other HR functions: if other HR functions are not performing, it will affect training (such as high turnover rate, low employee engagement and etc)

8. Cost issues:

  • Cost of flying-in trainers would be high

To see more about Learning Paths in China, go to lpi-china.com

 


Tags: China, instructional design, learning, learning paths, outsourcing, traning
Nov
11.
Comments Off on Busy Learning Paths Booth
Category: Learning Paths

 

 

 

 

 

 

 

While many of the other booths had little traffic, the Learning Paths booth was jammed.  The book you can see is the Chinese version of the Learning Paths book.

 

 

 

 

 

 

 

 


Tags: China, CSTD, development, learning, learning paths, steve rosenbaum, training
Nov
10.
Comments Off on Pictures and Autographs
Category: Learning Paths

 

 

 

 

 

I spent most of a day signing Learning Paths books and taking pictures with attendees.  I signed several hundred books and posed for countless pictures.  Everywhere I went someone wanted to get there picture taken with me.  I felt like Santa at the mall the day before Christmas.  I guess we have a lot of fans in China.


Tags: China, CSTD, development, learning, learning paths, steve rosenbaum, training
Nov
09.
Comments Off on Learning Paths Leading the Way in China
Category: Learning Paths

The first thing I was asked to do was to present the award for the top 10 CLOs in China.  I was  told by Raymond that they all know us very well.

I took this picture during the rehearsal for the speech.  This is what a room with a 1000 chairs looks like.

Here’s the LPI booth before the crowd enters the exhibit area.  The booth is being staffed by college interns who did a wonderful job talking about Learning Paths to the crowd.

 


Tags: China, CSTD, development, learning, learning paths, training
Nov
07.
Comments Off on CSTD-Expo Speaking to an Audience of 1000 Training Professionals
Category: Learning Paths

Learning Paths has really found a great audience in China.  I was invited last week to be one of three main speakers to talk about Learning Paths in the US and China.  I’m on stage with Jeff Chai (LPI China) who translated the speech.

In the speech, I talked about a brief history of Learning Paths and some of the research we did prior to publishing the Learning Paths book.  I then gave a brief overview of the Learning Path Methodology.  This was followed by three case studies and finally an overview of the work done by LPI China.

I heard a lot of great comments about the speech.  The next day Raymond Zhu (LPI China) did a more in-depth session with a group of about 200.  He got a great reception.


Tags: China, CSTD, CSTD Expo, instruction, learning, learning paths, lpi china, trainers, training
Nov
07.
Comments Off on Thank You LPI China!!
Category: Learning Paths

The CSTD-2011 Expo in Guangzhou, China was a big success.  All this week, I will be writing blog articles to recap what happened and introduce everyone to LPI China.  In this picture, you can see Raymond Zhu and Jeff Chai standing next to me in the middle.  We are surrounded by the LPI staff and all the interns that worked the LPI book.  The interns are in the yellow LPI shirts. 


Tags: China, CSTD Expo, CSTD-2011, learning, learning paths, lpi china

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