Installed Learning Paths for GE Capital Consumer Finance call centers involved in collections and customer service functions.
In this 2,000 plus agent call center, start-up time for new staff was reduced by more than 30%.
Established Learning Paths for an equipment leasing GE Capital business unit. These paths significantly reduced start-up
time for a wide range of functions from branch managers to collections and credit. A separate initiative was completed
to move the existing sales force from proficient to high performance.
