Copyright 2010 Learning Paths International
1373 White Oak Drive, Chaska, MN 55318 952-368-9329
SUCCESS
STORIES
Learning Paths have been applied to more than 400 different functions in health care, manufacturing, sales, financial services, insurance, automotive and more. The following success stories show the typical results:
MANUFACTURING CONSTRUCTION PRODUCT
Functions: Batch Operators, Inspectors, Press Operators
Results: Reduced time to proficiency by more than 33% while reducing errors and improving safety
TRAVEL AGENTS
Functions: Leisure and Business Agents
Results: Improved closing ratio and other key business measures for franchise operators while providing an ongoing systems for managing and coaching agents
RESIDENTIAL CARE
Function: Patient Support Advocates
Results: Reduced time to proficiency from 8 months to 55 days and turnover from 50% to virtually nothing
MAIL ORDER PHARMACY
Functions: Customer Care and Prescription Entry
Results: Reduced time to proficiency by 2 months and classroom time by 3 weeks
HEALTH CARE MANAGEMENT
Function: Clinical Services Nurses
Results: Reduced time to proficiency by 6 More importantly, there was a new sharing of best practices and an improved consistently level from area to area
VEHICLE LEASING
Functions: Billing, Licensing, Accounts Payable, Accounts Receivable, Maintenance Management
Results: Within 30 days provided training to consolidate functions in the field into a centralized call center
COLLECTIONS CALL CENTER
Functions: Collections and Customer Service
Results: Reduced time to proficiency by more than 30% in this 2,000 person call center while upgrading proficiency levels for existing agents
INSURANCE SALES
Functions: Benefits Sales and Property and Casualty Sales
Results: Reduced time to proficiency by more than a year while creating a program for improving proficiency of existing sales staff. New Learning Path is being used as a recruitment tool
BANKING
Function: Customer Service and Loan Application
Results: Reduced time to proficiency by more than six weeks while upgrading training for existing staff also improved the hiring process to reduce turnover
SUPPLY CHAIN MANAGEMENT
Functions: Procurement and Logistic
Results: Reduced time to proficiency by more than 30% while documenting and capturing best practices of these critical positions. Included tools and methods for improving management and coaching
OTHERS
Functions: Quality Black Belts, CPAs, Senior Software Engineers
Results: Reduce time to proficiency for these functions by more than 30%.